Frequently Asked Questions

With our powerful truck-mounted extraction systems, most carpets dry within 1-2 hours. Drying time depends on several factors including humidity levels in your home, air circulation, carpet thickness, and how heavily soiled the carpets were. We recommend keeping fans running and the air conditioner on to speed up the process. We offer a 90-minute drying guarantee — if your carpets aren't dry within 90 minutes, we'll return to help at no extra cost.

We will move furniture that can be easily relocated, such as chairs, tables, and smaller pieces. We ask that you clear breakable items, electronics, and valuables before we arrive. Heavy pieces like pianos, entertainment centers, or large sectional sofas will be cleaned around. If you'd like us to move heavy furniture, please let us know in advance so we can plan accordingly.

Hot water extraction is safe and recommended for most synthetic wall-to-wall carpets including nylon, polyester, and olefin/polypropylene. For natural fibers like wool, cotton, or sisal, we adjust our approach with lower temperatures and specialized solutions. Every carpet is different, so we always check your specific carpet type and recommend the best cleaning method during our pre-inspection.

Absolutely. We use premium, low-moisture cleaning solutions that are tough on dirt but safe for your family and pets. Our products are free from harsh chemicals and leave no toxic residues behind. Once the carpets are dry, they're completely safe for everyone in your home, including furry family members.

For most households, we recommend professional cleaning every 12-18 months. However, this can vary based on your situation: homes with children, pets, or allergy sufferers may benefit from cleaning every 6-12 months. High-traffic areas or homes where people frequently wear shoes indoors may also need more frequent attention.

We can successfully remove the vast majority of stains, including coffee, wine, pet accidents, food stains, and everyday soiling. However, some stains may be permanent due to the nature of the dye or how long they've set in. We always provide an honest assessment during our inspection and will tell you upfront if a particular stain is likely to remain. Our goal is realistic expectations, not false promises.

Pricing varies based on the size of the area, carpet condition, and any additional services like stain protection or pet odor treatment. Our deep steam cleaning starts at $89 per room. We offer free on-site estimates, so contact us for a personalized quote. We believe in transparent pricing — the price we quote is the price you pay.

Yes! We often have availability for same-day service, especially for smaller jobs. We understand that sometimes you need cleaning done quickly. Give us a call to check our current schedule — we'll do our best to accommodate your needs.

Yes, we work with offices, retail spaces, restaurants, and other commercial properties. We offer flexible scheduling including evenings and weekends to minimize disruption to your business operations. Contact us for a customized commercial cleaning plan.

We proudly serve Indian Trail, Matthews, Charlotte, Monroe, Wesley Chapel, Stallings, and the surrounding areas in Union County and Mecklenburg County. If you're not sure whether we cover your area, give us a call — we'll let you know!